Electric Bike Store Customer Services

The Electric Bike Store prides itself on offering excellent customer service. Your phone calls will always be answered, emails responded to and messages returned.

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Our team and our commitment.

We’re very aware of how frustrating poor customer service can be and we guarantee that this is something that you will not encounter when dealing with the Electric Bike Store.

Our team are on hand to offer expert advice and help guide you through the process of purchasing an electric bike. We realise that this can be a confusing process as different manufacturers and bike shops promote different bike features which can make it difficult to compare what is on offer. At the Electric Bike Store we promise to give you unbiased, professional advice thus allowing you to make a confident and informed decision when purchasing your electric bike.

Of course our customer service doesn’t stop when you purchase your bike. We will always be available to answer any questions that you may have or help deal with any problems.

Useful contacts: Sales & General enquiries:

Address: Electric Bike Store

Axe and Bottle Court

70 Newcomen Street

London   SE1 1YT


020 7378 4728


020 7378 6627



Opening hours:

Monday: 10am-6pm
Tuesday: 10am-6pm
Wednesday: 10am-6pm
Thursday: 10am-6pm
Friday: 10am-6pm
Saturday & Sunday: By appointment

Useful forms:

View Terms and Conditions

View Goods Return Form (Download)